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Monday, October 22, 2012
HP Unveils Cloud-based IT Help Desk Solution

Hewlett-Packard (HP) has launched a hosted offering called HP Service Anywhere, providing IT service management (ITSM) software over the Internet.

The Software-as-a-Service (SaaS) IT service management (ITSM) solution delivers a simple-to-use experience that enables IT professionals to increase productivity while managing and delivering high-quality services.

HP Service Anywhere integrates key technologies, such as the market-leading HP Universal Configuration Management Database (UCMDB), which manages services, applications and hardware across the IT environment. It is populated and maintained with HP Universal Discovery software, which automates discovery and dependency mapping of relevant IT elements.

As part of the HP Converged Cloud strategy, HP Service Anywhere is an ITSM software solution that can be delivered as a service via the cloud. It enables clients to quickly resolve IT incidents and ensure availability of critical services.

"Customers of all sizes are looking for cloud-based IT service desk solutions that are easy to implement and configure," said George Flansburg, operations management practice lead, ResultsPositive, an HP partner. "HP Service Anywhere is a simple-to-implement service desk SaaS offering that allows both midsize and large customers to be up and running within weeks."

HP Service Anywhere provides service desk capabilities, including the handling of inbound requests and IT service configuration information as well as incident, problem and change management. The solution features social collaboration for sharing and recording advice and communications.

HP also announced HP Service Anywhere Foundation Service, a quick-start service to assist its clients with deploying and adopting their solutions.

HP Service Anywhere will be available worldwide directly from HP or via its ecosystem of channel partners. Named and concurrent license pricing will vary according to terms, quantity and location. Entry-level pricing is expected to start at $89 per user per month.

HP Service Anywhere is a key component of the HP IT Performance Suite, the next-generation enterprise software platform. An online demo and preregistration for a trial of HP Service Anywhere are available at www.hpserviceanywhere.com.

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