Friday, October 31, 2014
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Panasonic Raises Profit Outlook
Toshiba Offers New 4TB and 5TB Desktop HDDs
Samsung Introduces New Ultra Slim Galaxy A5 and Galaxy A3 Smartphones For The Chinese Market
Sharp 2Q Profit Slides
PlayStation 4 Sales Sustain Sony's Quarterly Loss
MSI Debuts The GT80 Titan Gaming Notebook With Mechanical Keyboard
Sharp To Produce New Backlight-free LCD Panel For Wearables
New Cameras Boost GoPro's Quarterly Profit
Active Discussions
DVD/DL for Optiarc 7191S at 8X
Copied dvd's say blank in computer only
Made video, won't play back easily
New Features In Firefox 33
updated tests for dvd and cd burners
How to generate lots of different CDs quickly
Yamaha CRW-F1UX
help questions structure DVDR
 Home > News > Mobiles > AT&T Re...
Last 7 Days News : SU MO TU WE TH FR SA All News

Wednesday, November 07, 2012
AT&T Resolves Complaints Of Excess Data Charges


AT&T agreed to pay $700,000 to resolve complaints that the company switched certain consumers to its mandatory monthly wireless data plans even though it had promised they could retain their existing pay-as-you-go data plans.

AT&T has agreed to refund excess charges paid by individual customers, which could be as much as $25 to $30 a month, depending on data use. The transfers began occurring in November 2009, shortly after AT&T required first-time smartphone subscribers or those who upgraded their phones to enroll in monthly data plans. Consumer complaints prompted the Federal Communication Comission (FCC) to launch an investigation last year.

"Today's action sends a clear signal that wireless carriers can't wrongfully charge consumers," said FCC Chairman Julius Genachowski. "These strong FCC accountability measures will ensure customers are not over-charged. I am pleased that AT&T is taking the appropriate steps to resolve this issue."

"This Consent Decree puts precious dollars back in the pockets of consumers?where they belong," said Michele Ellison, Chief of the FCC's Enforcement Bureau. "We strongly encourage AT&T subscribers to check their bills closely and contact the company if they spot any overcharges related to wireless data."

AT&T smartphone customers who had pay-as-you-go data plans (or had disabled network data) and kept their old phones had the option to keep their pay-as-you-go data plans when the company made monthly plans mandatory in September 2009. Some consumers who replaced these phones under warranty or insurance, or who moved to a new residence were switched to the monthly plans, even though AT&T had said the "grandfathering" policy would continue to apply in these situations.

AT&T has also agreed to an extensive compliance plan, which includes: consumer notification, training of customer care representatives, and periodic compliance reports to the FCC. AT&T must also conduct additional searches of its records to identify improperly switched consumers and ensure appropriate refunds.


Previous
Next
Google Revamps Main Page        All News        TI Unveils New Wireless Charging Chip With Expanded Charge Area
BlackBerry 10 Receives FIPS Security Certification     Mobiles News      TI Unveils New Wireless Charging Chip With Expanded Charge Area

Get RSS feed Easy Print E-Mail this Message

Related News
AT&T Has Misled Consumers with Unlimited Data Promises: FTC
Intel To Work With AT&T To Research Software Defined Networking
AT&T to Pay $80 Million to FTC for Consumer Refunds in Mobile Cramming Case
AT&T Launches High-speed U-verse Service for Businesses
Samsung Galaxy S 5 Active Available at AT&T Stores and Online
AT&T to Acquire DIRECTV For $48.5 Billion
AT&T To Announce DirectTV Buyout Soon
AT&T Cosidering A DirecTV Acquisition, WSJ Says
AT&T Partners With Chernin In Video Venture
AT&T Rivals Google Fibre With High-speed Network
AT&T Says Netflix Should Pay For Its Own Bandwidth Needs
AT&T And T-Mobile Cut Wireless Data Charges

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2014 - All rights reserved -
Privacy policy - Contact Us .