Thursday, June 21, 2018
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Micron Had a Record Quarter in Terms of Revenue and Profitability
Bose Noise-Masking Sleepbuds Will Help You Sleep
Intel to Bring Silicon-Based Security to AI and Blockchain Workloads
Microsoft to Buy Bonsai to Build 'Brains' for Autonomous Systems
Instagram Unveils 10-Minute Videos, Reaches 1 Billion Monthly Users
Foxconn to Further Expand in the U.S. Market Though Vizio
Microsoft Releases Microsoft News App For Windows 10, iOS and Android
Galaxy S9 and S9+ Sunrise Gold Available in the U.S.
Active Discussions
Which of these DVD media are the best, most durable?
How to back up a PS2 DL game
Copy a protected DVD?
roxio issues with xp pro
Help make DVDInfoPro better with dvdinfomantis!!!
menu making
Optiarc AD-7260S review
cdrw trouble
 Home > News > Mobiles > Apple A...
Last 7 Days News : SU MO TU WE TH FR SA All News

Monday, April 01, 2013
Apple Apologizes For China Customer Service


Apple Chief Executive Steve Cook on Monday issued an apology letter published on the company's Chinese website, vowed to revamp aspects of its customer-service policies in China.

In the letter, Mr. Cook said that the company deeply reflected on recent "feedback" on its warranty policies and apologized for misunderstandings created by poor communication with consumers.

"We are aware that a lack of communications...led to the perception that Apple is arrogant and doesn't care or attach enough importance to consumer feedback," Mr. Cook said, according to the letter. "We express our sincere apologies for any concerns or misunderstandings this gave consumers."

Apple has been criticized in China's media. China's national broadcaster, China Central Television (CCTV) and The People's Daily have accused Apple of skirting warranty periods, adopting customer-service policies that discriminate against Chinese customers, and formulating an inadequate and arrogant response to the reports. Both CCTV and the People's Daily said that Apple didn't offer customers new phones if they brought in damaged or defective phones, unlike in other countries. They also said Apple didn't give consumers a new one-year warranty after their phone was fixed.

Mr. Cook promised Apple would amend its warranty policies for the iPhone 4 and 4S, streamline its customer feedback, give further training to Apple authorized resellers on warranty policy, and more clearly post its warranty policy on its website. He said that Apple would extend warranties on repaired models of the iPhone 4 and 4S to one year for any phone repaired after April 1, 2012. The company will also now replace any broken iPhone 4 or 4S with a new phone.


Previous
Next
NEC Debuts 29-Inch, Ultra-Wide LED-Backlit Display        All News        Nvidia Adds New GPUs to GeForce 700M Line-up
Android, Sprint and Samsung Increased Share In Early 2013     Mobiles News      Apple Patents Flexible Display For a Future iPhone

Get RSS feed Easy Print E-Mail this Message

Related News
Apple Fined in Australia Over Customer Misleading
iOS 12 Will Automatically Share Your Location with The Police
Oprah to Work With Apple on New Programming
Apple to Patch iPhone Security Hole Used by Police
Apple 2019 iPhones Said to Have a USB-C Port
Apple Bans Apps From Sharing Information on Users' Friends
Important Hearings to Determine Apple and Qualcomm's Legal Dispute
Apple Warns Component Suppliers of Lower Parts Orders for new iPhones
Apple Introduces macOS Mojave, Previews New Mac Store
New tvOS 12 Brings Dolby Atmos audio Support to 4K Apple TV
Apple WWDC 2018: iOS 12 Brings Shared AR Experiences, WatchOS 5 and ARKit 2 Also on the Way
Apple to Add Augmented Reality to iPhone-to-iPhone Interactions

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2018 - All rights reserved -
Privacy policy - Contact Us .