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Intel Recalls Basis Peak Fitness Watches
Intel's Basis issued a full recall on Wednesday over its Peak fitness watches that pose a burn hazard. "We are issuing this safety recall of the Basis Peak watch because the watch can overheat, which could result in burns or blisters on the skin surface," said Intel senior VP Josh Walden. "It is important that you stop using your watch immediately and return it."
The recall impacts Basis Peak watches manufactured from August 2014 to July 2015, which were sold from November 2014 until June 2016.
Officials with Basis said of all the watches sold, only 0.2 percent have reported injuries.
Unlike many smartwatches that monitor heart rate only occasionally, the Peak continually monitors heart rate using an active LED on the back of the device. That LED, in some situations, appears to have caused burn injuries if the watch overheated.
"We had hoped to update the software on your watch to address the problem. Unfortunately, despite our best efforts, we aren?t able to develop such a solution without completely compromising the user experience," Walden said, in a post on Basis? website. "As a result, we are asking that you return your Basis Peak watch and authorized accessories for a full refund at your earliest convenience. This was a tough decision, but your safety is our top priority."
Intel officials said the company would turn off the Basis Peak service on December 31, 2016. This will render the watch effectively dead, because it will no longer be able to sync data. Users will be able to export their fitness data.
The refunds appear to be full retail value of the watch. Those who purchased a Basis Titanium would receive $344, which includes the tax and shipping. Those who bought a standard Basis Peak will receive $234.
The company will also issue full refunds for authorized accessories, such as the cradle or straps.