Both software have a good on line help with extended guides and useful tips.

Kazaa
You can set the Help guide in the Kazaa browser panel or on your default internet browser if you visit Kazaa's official web site. It has been designed very well with a lot of screenshots and can resolve most of the user's questions. You cannot have access to help if you are off line.

There is a FAQ option in the Kazaa user guide with a big number of questions and very clear answers to them. An extremely helpful option in the help menu is 'Information for Parents' where parents can read useful information that will enable them to protec their child from adult content, viruses etc.
(9 points)

LimeWire
The LimeWirre is also equipped with help on-line which appears on your default internet browser. It is not as extensive as the Kazaa's one, but there is an extensive user guide in .pdf format for you to download and always keep in your computer, even when you are not connected to the net.

There is also a very good FAQ menu with much more questions in comparison with the Kazaa, which are also downloadable in .pdf format. In addition, you can find more skins to download on the LimeWire's website. Finally, there is a LimeWire Forum where you can find more answers to your problems. The LimeWire has a 'Tip of the day' start up message box where one can read useful tips.
(10 points)