Apple today announced a new repair program, offering the company's customers additional options for the most common out-of-warranty iPhone repairs.
for the first time, Apple will provide more independent repair businesses — large or small — with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs). The program is launching in the US with plans to expand to other countries.
“To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network,” said Jeff Williams, Apple’s chief operating officer. “When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”
Apple’s iPhone sales have declined in the past two fiscal quarters, but sales of accessories such as its AirPods wireless headphones and the Apple Watch, along with paid services like Apple Music, have helped make up for some of the revenue falls.
Independent shops have long complained that the high purchase volumes required by Apple to become an authorized service provider priced them out of the repair market.
The new independent repair provider program complements Apple’s continued investment in its global network of over 5,000 AASPs that help millions of people with both in- and out-of-warranty service for all Apple products.
There is no cost to join Apple’s independent repair program. To qualify for the new program, businesses need to have an Apple-certified technician who can perform the repairs. The process for certification is simple and free of charge. Qualifying repair businesses will receive Apple-genuine parts, tools, training, repair manuals and diagnostics at the same cost as AASPs.
The program will allow independent stores to set their own prices for repairs and also offer cheaper aftermarket parts. They will be required to return any collected broken Apple parts to the company for refurbishment or recycling.
Over the past year, Apple has launched a pilot with 20 independent repair businesses in North America, Europe and Asia who are currently offering genuine parts for repairs.
Apple recently announced a major expansion of its authorized service network into every Best Buy store in the US, tripling the number of US AASP locations compared to three years ago.