The Coca-Cola Company on Monday announced a five-year agreement with Microsoft Corp. to standardize its business operations on Microsoft’s cloud and deliver new digital experiences and provide solutions to modernize how the company engages with employees and customers.
With this agreement, the companies will utilize the capabilities of Microsoft Azure, Dynamics 365 and Microsoft 365. These solutions will help The Coca-Cola Company gain new insights from data across the enterprise, enabling a 360-degree view of the business, and providing enhanced customer and employee experiences.
Building on the goal of empowering employees with a networked way to access information and support, the company has expanded beyond a chat interface and designed a comprehensive app-based experience available on employee mobile devices. The Coca-Cola Company is also deploying Dynamics 365 Customer Service, the Power Platform and Microsoft Teams to all its employees, updating productivity with the enhanced security that runs across Azure and Microsoft 365 cloud services.
Once deployed, new Dynamics 365 AI-driven insights and real-time dashboards will allow call center managers to monitor performance metrics for overall employee satisfaction scores and benefit from real-time insights into which call topics are driving scores. These investments will also enable The Coca-Cola Company to access the latest features in the Dynamics 365 portfolio of applications and expanding capabilities that offer a true 360-degree customer and business view, unifying processes and providing forward-looking intelligence, enabling employees to proactively drive decisions and action.
The Coca-Cola Company is also rolling out Microsoft 365 and Microsoft Teams worldwide, equipping employees with a single hub to connect and collaborate across chat, calling, meetings and documents.