Technology e-retailer Newegg will begin using Facebook Messenger to provide customer support. To reach Newegg’s customer support representatives via Messenger, you can visit Newegg’s Facebook Page and message the support team. Or, you can search for Newegg directly from within Messenger to start a conversation. This new service is enabled by In the Chat, whose digital customer service platform brings together contact management capabilities for social media, text, chat, email and messaging apps in a single contact center solution.

During regular business hours, Newegg’s customer support representatives will be available to help resolve issues in real-time. Messages sent outside business hours will receive responses the following business day.