Breaking News

EnGenius Brings Wi-Fi 7 to Small Businesses with Affordable ECW510 Access Point DJI to Showcase New Mic 3 and Full Product Portfolio at Berlin’s IFA MSI Unveils MAG 272QP QD-OLED X50 Monitor Sony completes its INZONE gaming gear range with new headsets and more GIGABYTE Announces Availability of 27” QD-OLED Gaming Monitor AORUS FO27Q5P

logo

  • Share Us
    • Facebook
    • Twitter
  • Home
  • Home
  • News
  • Reviews
  • Essays
  • Forum
  • Legacy
  • About
    • Submit News

    • Contact Us
    • Privacy

    • Promotion
    • Advertise

    • RSS Feed
    • Site Map

Search form

RealNetworks Reaches Agreement with Washington State

RealNetworks Reaches Agreement with Washington State

Enterprise & IT May 24,2012 0

RealNetworks reached an agreement with the Washington State Attorney General over discontinued e-commerce practices and will set up a up a $2 million compensation fund for its customers. In accordance with the settlement agreement, RealNetworks has committed to discontinuing the use of pre-checked boxes for purchases of RealNetworks subscription products; spelling out more clearly the material terms of RealNetworks product offerings; offering online cancelation of subscription offerings and enhancing RealNetworks customer support guidelines regarding cancelation.

About two years ago, The Washington State Attorney General's Office contacted RealNetworks regarding concerns they had with some of its e-commerce practices. The company was being investigated for allegedly charging customers for services they did not subscribe to.

"While we disagree with the complaint filed by the Washington Attorney General, we acknowledge that some aspects of RealNetworks' e-commerce practices were not what our customers expected of us," RealNetworks said in a statement. "More importantly, those practices were not up to the high standards we expect of ourselves.The practices at the heart of the issue were discontinued years ago, prior to the commencement of this matter," the company added.

As part of its greement with the Washington Attorney General, RealNetworks has set up a restitution fund for certain U.S. customers who enrolled in RealNetworks subscription products between January 1, 2007 and December 31, 2009.

RealNetworks also created a 'Customer Bill of Rights' that spells out how its customers can expect to be treated by the company. The company has also launched a new website, www.realnetworksfacts.com, for its customers, employees and stakeholders to understand the situation and all that the company has done, to make things right for its customers.

Tags: RealNetworks
Previous Post
Latest Nero Kwik Software Simplifies Photo And Video Searching, Syncing Across Devices
Next Post
German Court Rules In Favor Of Microsoft In Texting Patent Case Against Motorola

Related Posts

  • RealNetworks Doubles Its Stake in Rhapsody International to Become Owner of Napster

  • RealNetworks Announces Kontxt Mobile Messaging Platform

  • RealNetworks Introduces RealPlayer Cloud

  • RealNetworks Completes Sale of Patents and Video Codec Software to Intel

  • Intel to Buy Patents and Video Codec Software From RealNetworks

  • RealPlayer Goes Social

  • New RealPlayer and new RealPlayer Plus Now Available

  • New RealPlayer Beta Available for Facebook Users

Latest News

EnGenius Brings Wi-Fi 7 to Small Businesses with Affordable ECW510 Access Point
Enterprise & IT

EnGenius Brings Wi-Fi 7 to Small Businesses with Affordable ECW510 Access Point

DJI to Showcase New Mic 3 and Full Product Portfolio at Berlin’s IFA
Drones

DJI to Showcase New Mic 3 and Full Product Portfolio at Berlin’s IFA

MSI Unveils MAG 272QP QD-OLED X50 Monitor
Consumer Electronics

MSI Unveils MAG 272QP QD-OLED X50 Monitor

Sony completes its INZONE gaming gear range with new headsets and more
Consumer Electronics

Sony completes its INZONE gaming gear range with new headsets and more

GIGABYTE Announces Availability of 27” QD-OLED Gaming Monitor AORUS FO27Q5P
Consumer Electronics

GIGABYTE Announces Availability of 27” QD-OLED Gaming Monitor AORUS FO27Q5P

Popular Reviews

be quiet! Dark Mount Keyboard

be quiet! Dark Mount Keyboard

be quiet! Light Loop 360mm

be quiet! Light Loop 360mm

be quiet! Light Mount Keyboard

be quiet! Light Mount Keyboard

Noctua NH-D15 G2

Noctua NH-D15 G2

Terramaster F8-SSD

Terramaster F8-SSD

be quiet! Light Base 600 LX

be quiet! Light Base 600 LX

Soundpeats Pop Clip

Soundpeats Pop Clip

be quiet! Pure Base 501

be quiet! Pure Base 501

Main menu

  • Home
  • News
  • Reviews
  • Essays
  • Forum
  • Legacy
  • About
    • Submit News

    • Contact Us
    • Privacy

    • Promotion
    • Advertise

    • RSS Feed
    • Site Map
  • About
  • Privacy
  • Contact Us
  • Promotional Opportunities @ CdrInfo.com
  • Advertise on out site
  • Submit your News to our site
  • RSS Feed