Apple Inc said on Friday it had found some issues affecting some of its iPhone X and 13-inch MacBook pro products and said the company would fix them free of charge.
Apple said that some iPhone X displays may experience touch issues due to a component that might fail on the display module. In an affected device, the display, or part of the display, does not respond or responds intermittently to touch. In addition, the display reacts even though it was not touched.
Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.
Seperately, Apple said that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.
Apple or an Apple Authorized Service Provider (AASP) will service affected drives, free of charge. Apple recommends having the drive serviced as soon as possible.
Apple will also send an email to customers, who registered their device with Apple, to let them know about this program.
In order to check whether your 13-inch MacBook Pro is eligibile for SSD checking, confirm that your model is "MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)." If you have that model, enter your computer's serial number in this page to see if it is eligible for this program. Apple says that the SSD issue is resolved though a firmware update of the SSDs and a re-installation of the macOS. This procedure should be done by Apple's authorized technicians. Reintalling your OS means that you should previously backup your data, and access the updated MacBook Pro though a different device following the reinstallation in order to restore your data, since your computer will not be able to access the internet until after you do a restore.
This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.
The repair offers are the latest in a string of product quality problems over the past year even as Apple has raised prices for most of its laptops, tablets and phones to new heights.
Last year, Apple began a massive battery replacement program after it conceded that a software update intended to help some iPhone models deal with aging batteries slowed down the performance of the phones.
In June, Apple said it would offer free replacements for the keyboards in some MacBook and MacBook Pro models. The keyboards had generated complaints on social media for how much noise they made while typing and for malfunctioning unexpectedly. Apple changed the design of the keyboard this year, adding a layer of silicone underneath the keys.