As with the company's consumer desktop PCs, HP consumer notebooks come with a full year of support, significantly longer than some competitors' 90-day offerings.
Offering more complete customer support is one way HP provides consumers with the best customer experience possible. In fact, the Customer Respect Group, an international research and consulting firm, recently awarded HP top honors in a study of how well high-tech companies treat their customers online.(3) HP was the only company to earn an "Excellent" rating in both privacy and email responsiveness. The study showed HP's one-hour email response time was particularly impressive considering the significant challenges noted for much of the high-tech industry.
HP updated its consumer notebooks in the categories of: thin and light, value, entertainment and desktop replacement. Specific series include:
The award-winning HP Pavilion dv1000 Entertainment Notebook PC
HP Pavilion ze2000 Series Notebook PC - available with AMD Turion 64 mobile technology
HP Pavilion zv6000 Series Entertainment Notebook PC
HP Pavilion dv4000 Series Notebook PC
HP Pavilion zd8000 Series Notebook PC
Compaq Presario M2000 Series Notebook PC - available with AMD Turion 64 mobile technology
Compaq Presario R4000 Series Notebook PC
Compaq Presario V4000 Series Notebook PC
Compaq Presario V2000 Series Notebook PC - available with AMD Turion 64 mobile technology
Detailed information on available configurations and features, including the AMD Turion 64 mobile technology processor, is available at http://www.hp.com/notebooks.
Availability, service and support
Configure-to-order models of select new notebooks are available now direct from HP via http://www.hpshopping.com, participating retail kiosks or by calling +1 888 999 4747. The entire lineup is expected to be available later this month.
HP offers a one-year limited warranty for notebooks that includes technical support, parts and labor as part of its HP Total Care portfolio of services. HP Total Care delivers live online chat with support agents, email response within one hour and toll-free 24x7 technical support.
HP also offers optional extended service plans for notebooks.(4) This option includes three additional years of technical assistance from trained HP support specialists and can include accidental damage protection or express repair. Support information is available at http://www.hp.com/support and http://www.compaq.com/consumersupport.