T-Mobile US Inc. will temporarily close all its stores located inside shopping malls from Monday amid the novel coronavirus spread.
The U.S. wireless carrier has not made a decision on when to re-open the stores. The move comes in response to guidance around social distancing, the company said. The policy affects all T-Mobile and Metro by T-Mobile stores, including dealerships, that are located inside a shopping mall, is added.
Employees whose jobs allow them to do so have been encouraged to work from home, according to T-Mobile, while the company will compensate those that work in indoor mall shops until at least the end of the month.
In order to help ensure everyone across the US can stay connected during this critical time, T-Mobile also announced agreements with multiple spectrum holders to light up additional 600 MHz spectrum for the next 60 days, expanding network capacity. T-Mobile is also expanding roaming access for Sprint customers to use the T-Mobile network.
In addition, all current T-Mobile and Metro by T-Mobile customers who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).
The company is also providing T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot / tethering service for the next 60 days – coming soon.
T-Mobile is also working with its Lifeline partners to provide customers extra free data up to 5GB of data per month over the next two months.
Additionally, T-Nobile is offering free international calling for all current T-Mobile and Metro by T-Mobile customers to Level 3 impacted countries.