External Drives May Experience Data Loss With Maverick OS
WD has confirmed reports of external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9).
Western Digital says it has been urgently investigating these reports and the possible connection to its WD Drive Manager, WD Raid Manager and WD SmartWare software applications.
Until the cause of the issue is identified, WD strongly urges its customers to uninstall these software applications on their systems before updating to OS X Mavericks (10.9), or delay upgrading. For all those who may have already upgraded to Mavericks, WD recommends that they remove these applications and restart their computer. WD has removed these software applications from its web site solely as a precaution as the company's engineers investigate the issue.
For users that have already upgraded to Mavericks and are experiencing difficulty in accessing their external hard drive, WD says they should not save anything to the drive, disconnect it from their computers, and contact Western Digital Customer Service at http://support.wdc.com/country/ for further assistance.
Until the cause of the issue is identified, WD strongly urges its customers to uninstall these software applications on their systems before updating to OS X Mavericks (10.9), or delay upgrading. For all those who may have already upgraded to Mavericks, WD recommends that they remove these applications and restart their computer. WD has removed these software applications from its web site solely as a precaution as the company's engineers investigate the issue.
For users that have already upgraded to Mavericks and are experiencing difficulty in accessing their external hard drive, WD says they should not save anything to the drive, disconnect it from their computers, and contact Western Digital Customer Service at http://support.wdc.com/country/ for further assistance.
