The statement goes beyond a previous statement made last week, which only stated that the company would "comply with the standards applicable to obtaining a court order" when searching user content.
"It?s always uncomfortable to listen to criticism. But if one can step back a bit, it?s often thought-provoking and even helpful. That was definitely the case for us over the past week. Although our terms of service, like those of others in our industry, allowed us to access lawfully the account in this case, the circumstances raised legitimate questions about the privacy interests of our customers," Smith added.